The chat widget in the bottom-right handles most questions instantly. If you need a real person or your issue is billing-related, drop us an email — we usually reply within one business day.
Billing, technical help, or anything the chat can't answer.
Click the "Ask helpline" bubble in the bottom-right. It answers common questions about tiers, brokers, spread betting and cTrader in seconds.
Spread betting is a leveraged product. 70-80% of retail investors lose money trading CFDs and spread-bets with providers. You can lose more than your initial deposit unless your broker provides guaranteed stops.
Past performance shown on this site (backtested or live) is not indicative of future results. All trading involves risk of loss and no strategy is guaranteed to be profitable.
BotGenomix does not custody your funds. Your money remains with your regulated broker. If your broker fails, FSCS may cover eligible deposits up to £85,000 per firm (UK retail clients only).
BotGenomix is a technology platform providing automated signal-copying via cTrader Copy Trading. We do not provide investment advice or execute trades on your behalf. All trading decisions and risk are yours.
Subscriptions run monthly with a 15-day free trial. Cancel any time from your account dashboard — no lock-in, no notice period. Refunds are handled case-by-case; contact support within 14 days of a paid month for consideration.
Tax treatment depends on individual circumstances and may change. UK spread-betting is currently exempt from CGT & stamp duty for retail clients as of 2026. Please consult a qualified tax adviser.
We collect only the information needed to run your subscription: email (for billing and support), Stripe customer ID, and cTrader account ID (only if you supply it for signal-linking). We do not sell or share personal data with third parties beyond our payment processor (Stripe) and email provider.
Testimonials shown on the store are anonymised and used with subscriber consent. You can request removal at any time via botgenomix.support@gmail.com.